Naxwin is committed to protecting the privacy and security of your personal data. This document clearly explains how we collect, use, store and protect your information as a registered Malaysia player.
Your personal data is more than just a number in our system. It is a trust you place in us, and we take that responsibility seriously.
All data transmitted between your device and naxwin servers is encrypted using 256-bit SSL encryption — the same security standard used by major banks in Malaysia. Your data cannot be intercepted by third parties.
Your personal data is stored in data centres equipped with strict physical and digital access controls. Only authorised personnel with a legitimate work need are permitted to access user information.
Naxwin has never and will never sell, rent or exchange your personal data to third parties for marketing purposes. Your data belongs to you — we only use it to deliver better service.
You have the full right to access, correct, or request deletion of your personal data at any time. The process is straightforward and can be handled through our support team.
You may opt out of marketing communications from naxwin at any time via your account settings. Your preference will take effect within 48 working hours.
The naxwin Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We update this policy regularly to ensure it stays aligned with the latest applicable legislation.
Important Note: This Privacy Policy forms part of the agreement between you and naxwin. By using our platform, you agree to the collection and use of information as described in this document. Please read it carefully before continuing to use the naxwin platform.
Naxwin ("we", "Platform") values the privacy of every user who registers and uses our services. This Privacy Policy explains the types of personal data we collect, the purposes for collecting it, and how we ensure your data is always protected.
As an online gaming platform serving users in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and all relevant data protection laws. We believe transparency is the foundation of trust, and we want you to fully understand how your information is handled.
This policy applies to all information collected through the naxwin website at naxwin.pro, the naxwin mobile app, our customer support services, and all related digital interactions with the platform.
If you have any questions about how we manage your data, our Data Protection team is available to assist through the support channels provided.
We collect your personal data only when necessary to provide a safe, fair, and seamless service. Below are the categories of data we collect and their purposes:
| Data Categories | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC number, date of birth | Account verification (KYC) |
| Contact Data | Email address, phone number | Communications and notifications |
| Financial Data | Bank account details, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Security and fraud detection |
| Usage Data | Game records, betting history | Service improvement and compliance |
| Location Data | Country and region of access | Geographic compliance |
We also collect data you provide voluntarily when contacting customer support, completing feedback forms, or participating in promotional campaigns. All such data is handled to the same security standards.
Minimum Collection Principle: naxwin only collects data that is strictly necessary. We do not collect sensitive data such as medical information or religious beliefs unless specifically required by law.
The data we collect is used solely for legitimate purposes directly related to the operation of the naxwin platform. We do not use your data for purposes outside the scope stated below:
Every data processing activity we carry out has a valid legal basis — whether contractual necessity, legal obligation, legitimate interest, or your consent.
Naxwin does not sell, rent or disclose your personal data to third parties for their own commercial gain. However, in operating the platform, we may need to share data with certain parties within strictly controlled boundaries:
Our Guarantee: All third parties with whom we share data are bound by data processing agreements that require them to protect your information to a standard no lower than our own.
Naxwin uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security and analyse usage patterns for continuous improvement.
You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality. Third-party cookies used by our analytics providers are subject to their respective privacy policies.
We take comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
Your personal data is retained for as long as your account is active and for an additional period required by legal and regulatory obligations — typically five to seven years after account closure. After this period, data will be securely deleted or anonymised.
While we take all reasonable precautions, no security system is entirely foolproof. We encourage you to also take care to keep your account password secure.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by naxwin:
You may request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request prompt correction.
You may request deletion of your data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, please contact our Data Protection team. We will process your request within 21 business days. For complex cases, we may require up to 60 days and will notify you accordingly.
Naxwin is an exclusive platform for individuals aged 18 and above. We do not intentionally collect, process or store personal data from minors.
Minor Protection: If you suspect any underage individual is using the naxwin platform, please report it to our support team immediately.
As part of our global operations, your personal data may be transferred to or stored on servers located outside Malaysia. Such transfers are only carried out where adequate safeguards are in place to keep your data secure.
Naxwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. We are committed to informing you of any material changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the naxwin Data Protection team through the following channels:
We aim to respond to all privacy-related enquiries within 3 working days. For formal complaints involving your rights under PDPA, you also have the right to contact the Department of Personal Data Protection Malaysia directly.
For more information on the platform's terms of use, please refer to naxwin Terms and Conditions our complete terms.
Register today and enjoy an online gaming experience that is not only fun, but also safe and trustworthy. Your privacy is our priority from day one.
* 18+ only. Data protected under Malaysia's PDPA. Please gamble responsibly.